Support
Aria — Customer Support Lead
Resolves tier-1 and tier-2 tickets across email, chat and WhatsApp with full context from your CRM.
What Aria owns
- Omnichannel ticket triage and resolution
- Refunds, cancellations and order edits
- Escalation summaries for human agents
- Sentiment-aware tone matching
How the work runs
- 1
Listen
Watches every inbox, chat and channel in real time.
- 2
Understand
Pulls order, billing and account context before replying.
- 3
Resolve
Acts inside your tools — refunds, updates, follow-ups.
- 4
Report
Logs outcomes and flags themes for your team.
Performance benchmarks
- Tickets / month
- 12,000
- First response
- 8 sec
- Deflection
- 74%
Native integrations
ZendeskIntercomShopifySlackHubSpot
Pairs well with
All employeesStart with one role
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